Privacy Notice

This Privacy Notice describes how Gain Grain Software Limited and SalesTier LLC (collectively, “SalesTier” or “we” or “our” or “us”) treats certain information collected or provided in connection with an end user’s (“you” or “your” or “user”) use of SalesTier’s website, www.SalesTier.com, and any other website, social media pages, apps, or other digital medium owned or operated by SalesTier. This Privacy Notice also applies to any Personal Information collected, stored, or used by us, such as information you provide us through the above mediums, by email, mail, or telephonic communications (collectively, the “Site”).

The information provided in this Privacy Notice is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. By accessing or using our Site, you consent to the Terms and Conditions and this Privacy Notice, including our collection, use, and disclosure of your Personal Information, as described below. This Privacy Notice is not a contract and does not create any legal rights.

Please read this Privacy Notice carefully.

 

Our Collection and Use of Personal Information

 

We get most Personal Information directly from you, through the Site, or from transactions with you. We might also obtain Personal Information about you from other Site users or other entities with whom we have contact. For example, we may obtain information about you or your business from transactions you have with your distributor or other partners. Examples of Personal Information we may collect from you include:

• Your name.
• Contact information, including your work phone number and work email address.
• Website analytics information, including if you have previously visited the Site and page views; information related to your geographic location; and the IP address of the computer or device you are using.

You can choose to not provide certain information to us, but it may delay or prevent us from providing our products or services to you.

 

This Privacy Notice does not cover data we, or our authorized third-party vendors or partners, collect that cannot be used to identify an individual or to pseudonymous data.

 

Personal Information Provided from Other Sources

 

We may automatically receive and store certain types of Personal Information whenever you visit the Site, such as information on when, how often, and for how long you use the Site. We may use standard tools, such as cookies or web beacons, to monitor the Site and Internet usage and to improve or customize the content on the Site. You can control the use of cookies by changing your own browser settings, by changing the settings in our cookie menu, or through Global Privacy Control settings.

 

We may use aggregate data to analyze trends.

 

Our Site includes social media features connected with social networking sites such as Instagram, LinkedIn, and X. Your interactions with social media sites, including any Personal Information you provide via buttons or links to these sites, are governed by the privacy notice(s) of the involved social media company or companies.

 

How We Use Your Personal Information

 

We may collect Personal Information to improve our services, to deliver services, to perform contractual obligations, to comply with legal obligations, to help identify and prevent fraud, and for other purposes as described in this Privacy Notice.

 

Our authorized third-party vendors and partners have their own privacy policies. Those policies will govern the use, handling, and disclosure of your Personal Information with those third parties.

 

Disclosure of Information

 

In order to conduct our business and better serve you, we may disclose Personal Information and other information about you or your activities on our Site or while using our services with:

• Our service providers and vendors, such as website hosts, analytics providers, legal counsel, and various customer, tech, and operational support.
• Third parties approved by you, such as social media sites and distributors.
• Law enforcement agencies, regulatory bodies, courts, or other public authorities, to comply with our legal and regulatory obligations, to respond to requests from governmental authorities, to protect our rights, to defend against legal claims, or as otherwise required by law.

We do not sell your Personal Information to any third parties.

 

We may also disclose payment information to payment processors and financial institutions; however, we only collect this information from businesses and therefore it is not Personal Information.

 

Retention, Confidentiality, and Security of Personal Information

 

The Personal Information we collect is retained as long as is reasonably necessary for our business operations and to comply with applicable law. Analytical data obtained through cookies may be retained only for a current session or up to 180 days; you can find additional information by opening the cookie settings menu. We retain contact information for the duration of your relationship with us.

 

We restrict access to Personal Information to those who need to know in order to provide services to you and to conduct our internal operations. We maintain reasonable physical, electronic, and procedural safeguards to guard your information. However, the Internet is not absolutely secure and, thus, we cannot promise guaranteed security. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you. As applicable, we will comply with notification requirements for a security breach and may also notify you by email.

In the event of a merger, acquisition, corporate change, or bankruptcy, we may share or transfer your Personal Information as part of a transfer of our assets to the acquiring entity.

Children

 

We do not knowingly collect information from minors and the Site is intended for adults over the age of 18. If you are a parent or guardian and believe that your child under the age of 13 has provided Personal Information to us without your consent, please notify us at info@salestier.com. If we become aware that information is or has been submitted by or collected from a minor under the age of 13, we will work to promptly delete this information.

 

Viewing and Amending Information

 

Gain Grain Software Limited is located in Ireland and SalesTier LLC is located in the United States. The Personal Information we collect may be stored, used, or otherwise processed in the United States and Ireland. We make no representation that this Privacy Notice complies with the laws of other jurisdictions, including other international jurisdictions.

 

Users may log into their account to view, amend, or delete account information. Please note that while changes or deletions to your account or Personal Information may be reflected promptly in the active user database, our servers or associated third parties may retain previously provided information, and we may be required to keep certain information or not delete it, or keep information for a certain period of time.

 

Any changes to, or deletion of, account information does not affect any other information collected by us, or which we may retain and continue to use or disclose in accordance with this Privacy Notice. If we already provided your Personal Information to a third party before you changed your preferences or updated your account, you may need to change your preferences directly with that third party.

 

We reserve the right to verify the identity of any person making a request to opt-out or to delete or modify Personal Information; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion made by us for any reason.

 

Residents of the European Economic Area and United Kingdom

 

Under the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK GDPR), we can only use your data for certain reasons where we have a valid legal basis. We will only use (process) your personal data if you have given us consent to do so, it is necessary to fulfill a contract, or it is necessary for a legal obligation.

 

To deliver services to you, it may be necessary for us to transfer your personal data to the United States. In order to do so, we may request your consent to transfer your personal data under a derogation or may enter into standard contractual clauses with our service providers as needed to ensure compliance with applicable data protection laws.

 

You have the following rights:

• You have the right to request access to your Personal Information in our possession.
• You have the right to request rectification (correction of inaccuracies) of your Personal Information in our possession.
• You have the right to erasure (deletion) or of certain restriction of processing of your Personal Information in our possession.
• You have the right to object to the processing of your Personal Information in our possession.
• You have the right to data portability (transfer) of your personal data in our possession.

• You have the right to not be subject to a decision based solely on automated processing (profiling) if the processing has a legal effect on you, unless it is necessary for entering into a contract or contractual performance and is authorized by law or based on your explicit consent. We do not make decisions based solely on automated processing.

Where you have given us consent to process your personal data for a specific purpose, you may withdraw that consent for processing that has not yet occurred.

 

We hope that we can resolve any questions or concerns you may have about this Privacy Notice. In the European Union, you have the right to file a complaint with a supervisory authority.

 

Contact Us

 

If you no longer wish to receive communications from SalesTier, please contact us at info@salestier.com. Opt-out requests may not be able to be immediately processed and we may continue to send you other types of transactional email communications.

If you have any questions or concerns about our Privacy Notice or would like to exercise your rights under GDPR, please contact us at info@salestier.com.

Changes and Updates to the Privacy Notice

 

This Privacy Notice applies to all relevant information collected by or provided to us or our authorized third-party vendors or partners as of the Effective Date. When we make any material changes to this Privacy Notice, we will update the Effective Date and may inform you by email to the address associated with your account. We will treat your continued use of this Site or our services following such notice as your acceptance of the changes.

The Effective Date of this Privacy Notice is June 2024.